What should I do if the web page opens to a black or white screen?

If your user dashboard stays on a black or white screen after you open it, try the following in order:

• Press Ctrl+F5 (Cmd+Shift+R on Mac) to force-refresh the page.
• Update your browser to the latest version: Chrome and Edge require version 111 or later, and Safari requires version 16.4 or later. Edge on Windows 7 and 8 can only be updated up to version 109 and cannot open the dashboard properly, so please use another computer or a phone instead.
• Turn off web page translation and temporarily disable ad-blocking and script-blocking browser extensions, then try again.
• If you can't open it in mainland China, please use singlinkweb.com instead.
• If it still doesn't work, please record your screen and send the recording to us through live chat, along with your browser name and version.